Return & Refund Policy
1. Overview
At BenClothing, we stand behind the quality of our garments. If you are not satisfied with your purchase, you may return eligible items within 7 days of delivery for a full refund or exchange.
2. Eligibility
- Items must be unworn, unwashed, and in original condition with tags attached.
- Items must be returned in original packaging.
- Custom-made, private-label, and bulk wholesale orders (MOQ ≥ 500 pcs) are non-returnable unless defective.
- Sale items are final sale unless defective.
3. Process
- Contact us at info@benclothing.com within 7 days of delivery with your order number and reason for return.
- We will provide a Return Authorization (RA) number and return address.
- Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Once received and inspected, refunds will be processed within 5–7 business days to the original payment method.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, we will cover return shipping and offer a full refund, replacement, or store credit—your choice. Please include photos of the defect in your initial email.
5. Wholesale & Custom Orders
For wholesale and OEM/ODM orders, we offer a remake or repair guarantee on the next order for quality issues confirmed by our QC team. Please report quality concerns within 15 days of receipt.
6. Contact
Email: info@benclothing.com | WhatsApp: +86-18105085188